Refund policy

Because our kebabs are a frozen, perishable food product, we cannot accept returns or exchanges on opened items. This is a food-safety requirement, not a preference.

If your order arrives thawed or damaged

Every order ships frozen with dry ice. If your kebabs arrive thawed, damaged, or in a broken package, email us at info@kickinkebabs.com within 48 hours of delivery. Please include your order number and a photo of the package. We will send a replacement or issue a full refund.

Wrong or missing items

If something is missing or incorrect in your order, contact us within 7 days of delivery and we will make it right.

Cancellations and changes

Orders can be changed or cancelled before they ship. Once an order has been packed with dry ice and handed to the carrier, it can no longer be cancelled. Email us as soon as possible and we will do our best to catch it in time.

Refunds

Approved refunds are issued to your original payment method. Please allow 5 to 10 business days for the funds to appear, depending on your bank.

Questions

Email info@kickinkebabs.com and we will get back to you within one business day.